New 12-month prescription policy

Prescribers can now issue prescriptions for up to 12 months for certain medications.

 

Please note that a 12-month prescription is not an automatic entitlement. It is issued at the prescriber's discretion and only when a patient's condition is considered stable.

 

To be eligible, patients must attend a face-to-face annual review.

 

Our policy:

• Book your annual review around your birthday month.

• If you need a repeat prescription before your birthday and your prescriber approves it, a prescription may be provided to cover you until your annual review is due.

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Hospital referrals and follow-up

For public hospital referrals, please contact 0800 333 477 to confirm, clarify, or follow up on your referral status.

If you have seen a specialist, hospital clinician, or another healthcare provider and require:

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• A prescription,

• Review of a treatment plan, or

• A referral from your GP or NP,

please book an appointment with your clinician, as these services require consultation time.

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Code of Conduct

At Thrive Medical, our staff strive to provide a welcoming, professional, and respectful environment.

We expect all patients and visitors to treat staff and other members of the public with the same respect.

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We operate a Zero Tolerance Policy for abusive, threatening, or disrespectful behavior.

Patients who do not adhere to this policy may be removed from our patient register and/or trespassed from the property.

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GP/NP Appointment Information

 

How long is a standard consultation?

A standard GP or NP appointment is 15 minutes.

Some appointments require additional time, including:

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• Driver Medicals

• Pre-employment Medical Assessments

• Procedures and biopsies

• Complex or multiple health concerns

 

Please let our reception team know when booking if you believe you may need a longer appointment.

Additional consultation fees may apply.

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Making an appointment

To book an appointment, phone 07 242 9299.

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Standard 15-minute GP and NP appointments can also be booked through myindici.

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Please phone us directly to book longer or specialised appointments, including Driver Medicals, procedures, biopsies, or extended consultations, or any appointments with a nurse.

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Cancellation Policy

We require a minimum of 4 hours' notice to cancel an appointment.

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A $20 fee will apply if:​

• Less than 4 hours' notice is given, or

• You do not attend your appointment (DNA).

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Can I bring a support person?

Yes, you are welcome to bring a support person to your appointment.

You may also request a chaperone for any consultation or examination.

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Payments

Payment is appreciated on the day of your consultation or treatment.

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We understand that financial circumstances can sometimes make healthcare costs difficult. If you are concerned about paying for your care, please speak with our reception team about available options.

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Payment methods:

• Cash

• EFTPOS

• Visa

• Mastercard

• Automatic payment arrangements

 

Bank account details Thrive Medical Ltd
06-0489-0817728-00

 

When making a bank transfer, please include:

• Particulars: Your name

• Reference: Your date of birth

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Clinical roles within General Practice

Modern general practice includes a range of healthcare professionals working together to provide comprehensive care.

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Nurse Practitioner (NP)

Lacey Burnett and Martina Sharpe are our Nurse Practitioners.

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Nurse Practitioners work at an advanced level of clinical practice, independently diagnosing conditions, ordering investigations, and prescribing most medications. Their scope of practice is comparable to that of a GP.

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Nurse Prescribers

Our Nurse Prescribers are Donna, Laina, and Monique.

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They can assess symptoms, diagnose many common and long-term conditions, and prescribe approved medications within their prescribing scope. They work closely with, and under the guidance of our GPs.

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Extended Care Paramedic (ECP)

Jenny is our Extended Care Paramedic and works on Mondays and Tuesdays.

 

She specialises in:

• Acute and urgent care

• Minor illnesses and injuries

• Clinical triage

 

Her role helps us provide same-day appointments for acute health concerns, reducing wait times and helping patients avoid unnecessary Emergency Department visits.

 

Please phone us to enquire about same-day acute appointments.

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Prescriptions and Referrals

What are the fees?

• Standard repeat prescription: $20

• Urgent same-day prescription: $30

• Referral or letter completed outside a consultation: $25

 

Please allow up to 3 working days for repeat prescription requests. For full fee information, please see our Fees page.

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How do I request a repeat prescription?

Repeat prescriptions can be requested through myindici or by phoning us on 07 242 9299.

 

If a prescription can be safely issued without an appointment, it will be sent to your nominated pharmacy within three working days. If a consultation is required, a nurse will contact you to arrange an appointment.

 

Patients taking long-term medications require regular medication reviews. Depending on your condition, these may be annual, six-monthly, three-monthly, or more frequent. Your clinician will advise the appropriate review schedule for you.

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Test Results

How will I receive my results?

If Thrive Medical requested your blood test or scan:

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• A clinician will review the results.

• We will contact you by phone or text if follow-up or treatment is required.

• Normal results are not routinely communicated.

 

Once reviewed and filed, your results can be viewed through myindici. If you are expecting a result and cannot see it in myindici, please contact us.

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Results requested by Specialists or Hospitals

If your test or scan was requested by a hospital specialist or another healthcare provider, your GP may not automatically

receive the results.

 

If you would like us to review specialist or hospital results, please book an appointment.

We can access hospital systems when needed, but results are not automatically sent to us.

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Can I access my medical records?

Yes, you can access much of your health information through the myindici patient portal.

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If you need assistance accessing your records or setting up a myindici login, please speak with one of our receptionists.

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