Frequently Asked Questions:
New 12-month prescription policy
Prescribers are now able to write prescriptions for up to 12 months for certain medications.
This is not an automatic entitlement, it is at the prescriber's discretion that a patient's medical condition is stable for a 12-month prescription.
Patients require a face-to-face annual review to receive an annual prescription.
Our policy:
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Please book your annual review for around your birthday month
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If you require a repeat prescription before your birthday, (and if your prescriber is happy to do so), you will get a script that will last until your birthday month.
ADHD diagnosing and prescribing by GPs/NPs
From February 2026, GPs and NPs will be allowed to prescribe ADHD medications without psychiatrist input.
Hospital referrals and followup
Please phone 0800 333 477 if you need to clarify/confirm or chase up any referrals to the public hospital
If you see a clinician (at hospital or elsewhere) and then need your GP/NP to prescribe, review your treatment plan or make a referral, please book a GP/NP appointment for this.
Code of conduct
Thrive staff are welcoming, professional and respectful; and we expect any person who comes on our premises will treat the staff and other members of the public with respect. We have a Zero Tolerance policy; patients not adhering to this will be un-enrolled.
GP/NP Appointment Information
How long is a standard consultation?
A standard appointment is 15 minutes.
Non-standard consultations include Driver's Medicals, Medical Assessments (eg pre-employment), and procedures.
Please notify our booking staff so we can make the correct booking for you.
If you have several health matters to discuss with your clinician or think you may need longer please mention this to our staff when you are making your appointment. We can arrange for a longer appointment to ensure you have enough time with your clinician to discuss your health needs. Please note that additional consultation fees will apply.
Making an appointment
Call us on 072429299 to book GP, NP and nurse appointments
You can book your standard 15 minute GP/NP appointment via myIndici. If you require a special appointment such as a Drivers Medical or biopsy or extended consult, please phone us to make your booking.
Cancellation Policy
Please note we require at least 4 hours notice to cancel any appointment.
A $20.00 fee will apply if we are not notified in time, or if you do not attend your booked appointment.
Can I bring a support person to my appointment?
Yes, we understand you may feel more comfortable if you bring along a support person to your appointments. You are welcome to request a chaperone for any appointment or examination
Making Payment
We appreciate payment on the day of your consultation or treatment.
Your health and well-being is important to us. If for any reason you are concerned about how you will pay for your medical care at Thrive please talk to staff at reception and they will be able to talk you through the options available.
You can pay your medical costs by cash, EFTPOS or with a VISA or Mastercard. You can also set-up a regular automatic payment.
Our bank account details:
Thrive Medical Ltd
06-0489-0817728-00
Please write your Name in Particulars and your Date of Birth in Reference.
Clinical Roles within General Practice
Primary care in New Zealand has rapidly expanded beyond just seeing a GP. To help ease workforce shortages and provide holistic care, many medical centres now include a variety of new clinical roles, ranging from Nurse Practitioners, Nurse Prescribers, Extended Care Paramedics and mental health support services.
These various roles can sometimes feel confusing to patients, and we wanted to expand on these for you.
Nurse Practitioners (NP)
Lacey Burnett is our NP. She functions at the highest level of nursing autonomy, diagnosing complex conditions and independently prescribing most medications, operating at an advanced level parallel to a GP.
Nurse Prescribers
Our Nurse Prescribers are Donna, Laina and Monique. They operate at various prescribing levels, authorised to prescribe a specific, pre-approved schedule of commonly used prescription medicines. They can evaluate symptoms and diagnose common and long-term conditions such as asthma, diabetes, or skin infections. They continue to work under the guidance of a GP.
While both the NP and Nurse Prescriber roles require advanced education and have the ability to prescribe, they differ in the depth of their authority.
Extended Care Paramedic (ECP)
Jenny is our ECP, who currently works a Monday and Tuesday. She bridges the gap between pre-hospital and primary care, and specialises in triaging, managing acute and emergency care, and treating minor illnesses or injuries. Her role supports us to offer same day afternoon appointments for acute care, reducing wait times and alleviating pressure on GP’s and Emergency Departments. Please phone us for these same day appointments.
Prescriptions
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Standard repeat prescriptions are $20 and may take up to 3 working days to process. Urgent same-day scripts are $30.
Referrals written outside of the consult time are an additional $25.
Further information about our fees can be found here.
Is there a charge for repeat prescriptions or referral letters?
What if I need a repeat prescription?
To request a repeat prescription please go to MyIndici or phone 072429299​
If a repeat prescription can be issued without you needing a clinician’s consultation, the prescription will be emailed to a pharmacy of your choice within 3 working days.
If you need a consultation to have the prescription issued, a nurse will call you to book this.
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Patients who take long term medications will need at least one annual medical review by their doctor, most will need a medical review six monthly and some three monthly or even monthly. Please discuss the frequency of your medical reviews with your Practitioner at your next appointment.
Test Results
How do I find out test results?
If your blood test or scan has been requested by us, one of our Practitioners will review it and ​we will contact you by phone or text if any of your results require action or follow-up. Please note: We do not routinely notify patients of normal results.
Once your result is viewed, actioned and filed, you will have access to it via myindici. If you are waiting for a result and you cannot see it on myindici, please give us a call.​
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If your blood test or scan was requested by a specialist or hospital staff member, your GP may not receive a copy of the result. Any scans or tests you feel need to be followed up, please book an appointment with us. We can access hospital results via a different system, but we need to go looking for them; we don't receive them automatically.
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Can I access my medical records?
​We offer access to your medical records through the patient portal myindici. If you have any queries about accessing or to request a login to myindici please talk to one of our receptionists.